Megan Kutner, Sr. Project Manager

Megan Kutner has 20 years of experience in the Workers’ Compensation industry, where she first started as a Claims Assistant for an Insurance Carrier in Princeton, New Jersey. Megan eventually transitioned over to a Managed Care Organization, offering services and expertise as a Regional Account Executive for the past 14 years. Megan oversees the day-to-day operations at Trust Certified, assisting her fellow team members while also providing an exceptional customer onboarding experience. Megan is extremely detail-oriented, has effective communication skills, and is an excellent multitasker. Outside of work, Megan loves to read, practice yoga, and spend time with her husband, son, and 3 dogs.

Jose A. Cintron, MD, Director of Training & Development

Dr. Jose Cintron was born in San Juan Puerto Rico. Dr. Cintron first became interested in medicine at the age of 14. This led him to attend Universidad de Puerto Rico Rio Piedras Campus where he obtained his bachelor’s degree in biology and microbiology with Summa Cum Laude honors. Afterward, he taught microbiology and instructed the microbiology lab for both undergraduate and graduate students. Dr. Cintron attended Universidad Autonoma de Guadalajara where he obtained his medical degree, which he describes as a life-changing experience both personally and professionally. He completed his medical internship at Hackensack Meridian Palisades Medical Center. For the past 5 years, he has worked at a successful Orthopedic and Sports Medicine Practice in New Jersey where he continues to use his medical and practice management skills to help improve patient outcomes and encourage the next generation of physicians.

Arlene Norris, Director of Business Development

Arlene has over 22 years of experience in healthcare sales and marketing. Being a seasoned professional in her field, Arlene has worked in the corporate environment for many years where she gained extensive knowledge in Managed Care, Insurance companies, Hospitals, Medical Practices, Home Health, operations, and team building. She has owned her own consulting business and has helped countless organizations achieve their goals. Trust Certified's core values, integrity, and compliance are what drew Arlene to join the team.

Sue Parks MPH, Quality Assurance Consultant

Raised in a medical family of physicians and nurses, Sue has spent 20+ years in every aspect of Business Operations for Healthcare Systems, Hospitals, Rehabilitation Departments, and large/small specialty physician groups. Her areas of focus have stressed efficient daily operations, reimbursement growth and payment analysis, physician revenue recovery, negotiating the best payor contracts, and accurate IRB Outcomes Study data coordination for journal publications.

Dr. Mohammed Ali Alvi, Data Scientist

Mohammed Ali Alvi is a researcher in the Department of Neurosurgery at the University Health Network in Toronto, Canada. He obtained his MD from Pakistan and subsequently went on to obtain his MS in Biomedical Sciences from the Mayo Clinic Graduate School of Biomedical Sciences, alongside his research fellowship in the Mayo Clinic Neuro-Informatics Lab. His expertise includes the use of big data and machine learning to drive and optimize value.

Advisors & Educational Contributors:

Dr. Claire Muselman

Dr. Claire Muselman is a luminary in workers' compensation, celebrated for her transformative contributions and two-decade expertise in risk management and insurance. As the founder of the esteemed consulting firm, DCM, she revolutionizes the industry with passion, innovation, and an extraordinary commitment to positive change. Dr. Claire's impressive portfolio includes pioneering the Workers' Recovery Unit and the Workers' Compensation Center of Excellence, and her influence extends to influential platforms such as the claims podcast ADJUSTED and The Transitions. As a key contributor to and, she consistently advocates for forward-thinking approaches in workers' compensation. Beyond her consultancy and media work, Dr. Claire holds influential roles in academia and publishing. As an Associate Professor at Drake University, she imparts expertise in Leadership, Human Resources, and Organizational Behavior with dual appointment in the College of Education and Zimpleman College of Business. Committed to empowerment and inclusivity, Dr. Claire serves in advisory roles for various esteemed organizations, including WorkCompCentral,, the Claims and Litigation Management Alliance (CLM), and the Paramedics Program at Des Moines Area Community College. She also influences the educational landscape as the Dean of Workers Compensation for CLM's Claims College and faculty for Work Comp College. An acclaimed national speaker, Dr. Claire excels in dynamic presentations covering leadership, self-development, insurance, and risk management. She aspires to revolutionize the insurance industry through empathetic, emotionally intelligent leadership, and a profound focus on employee well-being. Dr. Claire's multifaceted contributions, strategic collaborations, and fervent advocacy exemplify her dedication to the field of workers' compensation. Her visionary leadership continues to shape the industry and inspire change, reiterating her unwavering commitment to affecting a positive impact.

Frederic Pepe, Esq.

Frederic Pepe, Esq. is a partner who joined Biancamano & Di Stefano, P.C. in 2001. Fred specializes in the defense of workers’ compensation claims and has been practicing in the New Jersey Division of Worker’s Compensation since 1994. Fred has successfully tried numerous cases resulting in dismissals of claims filed by petitioners. In addition, Fred has extensive experience in handling general liability claims including auto negligence, and premises liability.


Lori Sobral has over 25 years of experience in the healthcare industry. She has fulfilled roles to include receptionist, coder, and office manager for solo and small group practices as well as a coding educator for a large healthcare organization. She has also worked on the payer side to audit provider and facility claims for coding compliance. Her passion is mentoring novice coders and billers to further their education and advance their careers.